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Showing posts from July, 2009

The paradox of the “May I Help You” query..

The person whom we hear most often saying “May I help you, sir” is the receptionist. Their job mainly circles around finding the best solutions for their customers. Their duty lies in locating the right kind of resources, fulfilling the requirements of their esteemed customers. Someone said, “We are now living in a customer focused world – we need to be treating the customer like the king”. That’s right. The customer is the most important person; if they are not there – we don’t survive. It was when I was having a discussion with an entrepreneur that it occurred to me that, there also exists a paradox to the “May I help you” query. This is something that we never thought off, and its trueness is still uncertain. For the people who believe in ego and inferiority complexes, when someone says “May I Help you”, he is actually offering to help you on areas that you are not aware of. He is willing to put his time and efforts to ensure you are being served. He has access to information and re

Just Shut Up and Listen... (JSUpL)

If you are confident, get up and speak, if you don’t know the answer Just Shut Up and Listen (JSUpL). These words are not unfamiliar, but are truly unpracticed. Its almost natural for us to react to situations around but most often we forget to whether we are the right person to advice people. Whatever is your age, experience, qualification – you need to develop the habit of listening to topics that you are not aware of. You need to respect the person who is helping you learn new practices and principles. Most often our ego gets in the way and protects us to learn things from people who are not qualified, inexperienced, under aged but with knowledge. This is so true, and just like it applies to me, it applies to you as well. Let think of this situation, you are 8+ years experienced in your organization, now a fresher comes in and talks about things that are knowledgeable and intellectually correct – but your ego gets in the way, and your years of experience logically defends the freshe

Theory of Technological evolution – REVISITED.

The advance of technology by the human race was more or less visited in the last week’s discussion. Lets remain focused with this phenomenon that is creating tremors around for many a business owners as well as corporate people. Now lets closely analyze the latent power this episode has got. We had discussed earlier that the current generation has got all the probabilities to rein supreme than the preceding one. Its also true that the current generation should, in all ways try to accomplish far more than the preceding ones did. It means we need to really fire on all cylinders and work harder than them. Most of us are working on the principle “scarcity creates demand”. If we look back into history and see the evolution of the super power called Japan, we see that they were thoroughly struck with scarcity, they didn’t have food to eat, money to live, clothes to wear or anything to survive after the 2 nd world war. They actually had a choice to perish or to struggle harder. They did str

The Theory of Technological Evolution..

What could be the first thing we recollect when we hear the word –Evolution, yes Charles Darwin and his studies on this wonderful topic. We can rest assure that these laws of Evolution are still being taught in schools today. Lets all salute to the wonderful insights and thought processes Darwin’s theory has given us. My discussion here is to stress the relevance evolution has on our day-to-day lives. Evolution is the art of inheriting capabilities from a person and then adding value to it. According to Darwin, Inheritance came only from parents ie genetic. We mold out to be better than our ancestors. We start out from where they left out. So the theory of Evolution holds good there, not just to the humans but to all creatures of the planet. According to his theory - "Natural selection acts to preserve and accumulate minor advantageous genetic mutations. Suppose a member of a species developed a functional advantage (it grew wings and learned to fly). Its offspring would inher

Are you Lost in Thought (LIT) ?

Humans are the only species known to change their surroundings by changing their thoughts . This fact has been substantiated over the years, by exhaustive studies conducted by various scientists, all over the world. This ability of ours is not just because we are the most intelligent of all species on earth, but because we also have the ability to focus our energy on a dominant thought and make that come true. If you observe the many species on earth, you’ll find that they are all highly equipped to adapt to the situations around them. The polar bears have heavy fur to help them survive the cold, the chameleon has the ability to change colors to get away from a predator, tigers and cats can run fast to catch their prey, the antelopes and deer are provided with horns to fight their predators, the sharks are given powerful teeth to get their meal and many more. We find that almost all of god’s creations, other than man, have been created in such a way that helps them survive hardshi